Our client is looking for an individual to join their growing IT team as an UX/UI Design Lead to lead the design of user interface and the visual and user-experience elements of digital products. Applying an advanced level of expertise, guide stakeholders and team members in the practice of product design and lead the translation of high-level requirements into interactive designs.
Responsibilities:
- Design and Conceptualisation: Lead a collaborative digital product/service design process by gathering input across all product/service portfolios to define a design system that is viable and scalable, and which strengthens the brand. Lead a cross-portfolio, multidisciplinary team that contributes to the evolution of the system.
- Customer Experience Mapping: Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
- Internal Client Relationship Management: Manage relationships with internal clients and act as a business partner to them, building high levels of professional credibility and mutual trust, and managing the deployment of appropriate internal and/or external resources to support in delivering business strategy and plans.
- Product and Solution Development: Responsible for managing the definition, development and delivery of a significant product or service within the product development and engineering program, ensuring alignment with customer requirements.
- Improvement / Innovation: Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organisation’s change management program. Involves working with guidance from senior colleagues.
- Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.
- Building Capability: Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.
- Recommendations: Recommend changes to policies, processes, standards and practices that would improve operational support.
- Customer Needs/Experience Research: Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations.
- Customer Experiences Implementation: Design and coordinate implementation of differentiating customer experience initiatives, tools, and processes.
- Performance Management: Respond to personal objectives and use performance management systems to improve personal performance or monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
Behavioral Competencies:
- Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders.
- Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Decision Quality: Makes good and timely decisions that keep the organization moving forward.
- Cultivates Innovation: Creates new and better ways for the organization to be successful.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
- Being Resilient: Rebounds from setbacks and adversity when facing difficult situations.
- Business Insight: Applies knowledge of business and the marketplace to advance the organization’s goals.
- Directs Work: Provides direction, delegating, and removing obstacles to get work done.
Skills:
- Interaction Design: Apply comprehensive knowledge / skill, acts with independence and provides guidance and training to others.
- Prototyping: Apply comprehensive knowledge / skill, acts with independence and provides guidance and training to others.
- Information Architecture: Apply comprehensive knowledge / skill, acts with independence and provides guidance and training to others.
- Computer Skills: Support business processes with comprehensive understanding and the effective use of standard office equipment and standard software packages, while also providing guidance and training to others.
- Assessment: Use comprehensive knowledge and guide and train others on analysing data from multiple sources to draw appropriate conclusions and make suitable recommendations.
- Verbal and Written Communication: Apply comprehensive knowledge and guide and train others to use clear and effective verbal and written communications skills to express ideas, request actions and formulate plans or policies.
- Market Research and Analysis: Provide technical guidance when required to use research and analysis to develop a comprehensive understanding of market conditions in order to facilitate the success of a brand, product or service.
- Planning and Organising: Uses comprehensive knowledge and skills to work independently and provide guidance and training to others to plan, organise, prioritise and oversee activities to efficiently meet business objectives.
Education:
- Matric / Grade 12/ SAQA Accredited Equivalent (Essential).
- A relevant design related qualification (degree / diploma / certificate) (Essential).
Experience:
- 5 or more years’ UX/UI design experience (Essential).
- Experience in the Financial Services industry (Advantageous).
- 1 or more years’ experience of general supervision of more junior colleagues (Essential).
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